Privacy Policy

1. Introduction

At Heillcaser ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website heillcaser.com or use our virtual reality experiences.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Data

We may collect the following personal information from you:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Email address, telephone number, billing address, delivery address.
• Financial Data: Payment card details (processed securely through our payment processors).
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website and VR experiences.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• VR Experience Data: Interaction patterns, movement data, and preferences within our VR environments.

2.2 Collection Methods

We collect data through various methods, including:

• Direct interactions (when you fill out forms, contact us, or create an account)
• Automated technologies (cookies, server logs, etc.)
• VR hardware interactions (when using our VR experiences)
• Third parties (such as business partners, social media platforms, analytics providers)

3. How We Use Your Data

We use your personal data for the following purposes:

• To register you as a new customer and manage your account
• To process and deliver your orders, including managing payments
• To personalize your experience with our VR content
• To improve our website, products, and services
• To administer and protect our business and website
• To deliver relevant content and advertisements to you
• To measure or understand the effectiveness of advertising we serve to you
• To communicate with you about updates, offers, and other information
• To use data analytics to improve our website, products, and customer experience
• To make suggestions and recommendations to you about products or services that may be of interest to you

3.1 Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation
• Where you have provided consent

4. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Third parties with whom we partner to offer certain products, services, or promotions.
• Analytics and Advertising Partners: Third parties who help us measure the effectiveness of our advertising and understand how users interact with our website.
• Legal Entities: In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• Corporate Transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any inaccurate or incomplete personal data.
• Erasure: The right to request that we delete your personal data.
• Restriction: The right to request that we restrict the processing of your personal data.
• Data Portability: The right to request that we transfer your personal data to another organization or directly to you.
• Objection: The right to object to our processing of your personal data.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below.

6. Cookies Policy

6.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Enable us to personalize content for you, greet you by name, and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.

6.3 Cookie Management

Most web browsers allow you to control cookies through their settings. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to disable cookies, some parts of our website may not function properly.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure network architecture

While we take all reasonable steps to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

9. International Transfers

We may transfer your personal data to countries outside your country of residence, including countries that may not have the same data protection laws. When we do so, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses, adequacy decisions, or other legally approved mechanisms.

10. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

12. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:

Heillcaser
36 Pete Hollow
Matthewsmouth CB2 8HH
United Kingdom

Email: privacy@heillcaser.com

Phone: +444775181996