Terms & Conditions

Last Updated: June 1, 2024

1. Introduction

Welcome to Heillcaser. These Terms and Conditions ("Terms") govern your use of the Heillcaser website (heillcaser.com) and all related services, including our virtual reality experiences (collectively referred to as the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.

2. User Accounts

2.1 Account Registration

To access certain features of our Services, you may be required to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Account Responsibilities

You are solely responsible for:

  • Maintaining the confidentiality of your account and password
  • Restricting access to your computer or device
  • All activities that occur under your account

You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

2.3 Account Termination

We reserve the right to terminate or suspend your account and access to our Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

3. Conditions of Use

3.1 Acceptable Use

By using our Services, you agree to:

  • Use the Services only for lawful purposes and in accordance with these Terms
  • Not use the Services in any way that could damage, disable, overburden, or impair the Services
  • Not attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems or networks connected to the Services
  • Not use any robot, spider, or other automatic device to access the Services
  • Not transmit any worms, viruses, or other harmful code

3.2 Age Restrictions

You must be at least 13 years old to use our Services. If you are under 18 years old, you must have the consent of a parent or legal guardian to use our Services. Some VR experiences may have higher age restrictions due to their content, which will be clearly indicated.

3.3 Health and Safety

Virtual reality experiences may not be suitable for everyone. By using our VR experiences, you acknowledge that:

  • You have no medical conditions that may be affected by VR use (including epilepsy, seizures, balance disorders, heart conditions, etc.)
  • You will follow all safety guidelines provided for each experience
  • You will take regular breaks during extended VR sessions
  • You will immediately stop using the Services if you experience any discomfort

We are not responsible for any physical injury or discomfort resulting from the use of our VR experiences.

4. User Conduct and Community Guidelines

Our Services may include interactive features allowing users to communicate with each other. When using these features, you agree not to:

  • Post, upload, or share content that is illegal, fraudulent, defamatory, offensive, obscene, or otherwise objectionable
  • Violate the privacy or rights of others
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
  • Engage in any harassment, bullying, or abusive behavior
  • Collect or store personal data about other users without their consent
  • Promote or advertise products or services without our prior authorization

We reserve the right to remove any content that violates these guidelines and to suspend or terminate user accounts as a result.

5. Intellectual Property

5.1 Our Intellectual Property

All content included as part of the Services, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Heillcaser or our content suppliers and is protected by international copyright and trademark laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal, non-commercial use. This license does not include:

  • The right to modify, reproduce, distribute, sell, or exploit any of our content
  • The right to use any data mining, robots, or similar data gathering methods
  • Any use of the Services or content that is not expressly permitted

5.3 User Content

When you submit, post, or share content through our Services, you retain ownership of your intellectual property rights. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with providing the Services.

6. Limitation of Liability

To the maximum extent permitted by law:

  • Heillcaser, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Services.
  • Our total liability for any claims relating to the Services shall not exceed the amount you paid to Heillcaser for the Services in the 12 months preceding the event giving rise to the liability.
  • We do not warrant that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages, so some of the above limitations may not apply to you.

7. Indemnification

You agree to indemnify, defend, and hold harmless Heillcaser, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:

  • Your violation of these Terms
  • Your user content
  • Your use of the Services
  • Your violation of any rights of another person or entity

8. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Heillcaser. We have no control over, and assume no responsibility for:

  • The content, privacy policies, or practices of any third-party websites or services
  • Any damage or loss caused or alleged to be caused by or in connection with the use of any third-party content, goods, or services

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

9. Purchases and Subscriptions

9.1 Payment Terms

If you make a purchase through our Services, you agree to:

  • Provide accurate and complete payment information
  • Pay all charges incurred by your account at the prices in effect when such charges are incurred
  • Pay any applicable taxes related to your purchases

9.2 Subscriptions

Some of our Services may be offered on a subscription basis. By subscribing, you authorize us to charge your payment method on a recurring basis. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period.

9.3 Cancellation

You can cancel a subscription at any time through your account settings. Refunds are subject to our Refund Policy.

10. Modifications to the Services

We reserve the right to modify, suspend, or discontinue, temporarily or permanently, the Services or any part thereof with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is posted.

Your continued use of the Services after the revised Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms regularly to stay informed about our policies.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiations. If such negotiations fail, any dispute shall be submitted to binding arbitration in accordance with the rules of the London Court of International Arbitration.

13. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified to the minimum extent necessary to make it enforceable and valid. If such modification is not possible, the provision will be severed from these Terms. The remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Heillcaser regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Heillcaser
36 Pete Hollow
Matthewsmouth CB2 8HH
United Kingdom

Email: legal@heillcaser.com

Phone: +444775181996